Privacy Policy

Effective Date: January 1, 2026

At Etokom Digital Subscriptions marketplace (“Etokom”, “we”, “us”, or “our”), your privacy is extremely important to us. This Privacy Policy explains how we collect, use, store, disclose, and protect your information when you visit our website, create an account, purchase our products or services, or interact with us in any manner.

By accessing or using Etokom Digital Subscriptions marketplace, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy.

1. Definitions

User / Customer
Any individual who accesses, browses, registers, or uses the services of Etokom Digital Subscriptions marketplace. These terms are used interchangeably.

Personal Information
Information that can identify an individual directly or indirectly, such as name, email address, phone number, or payment-related details.

Non-Personal Information
Information that does not directly identify an individual, such as browser type, device information, IP address, or usage data.

Cookies
Small data files stored on a user’s device to enhance website functionality, performance, and user experience.

Digital Product
Any software, subscription, online tool, digital content, or electronically delivered service offered through Etokom Digital Subscriptions marketplace.

Product
Any digital or physical item commercially distributed through Etokom Digital Subscriptions marketplace.

Subscription Services
Services that provide ongoing or time-based access to digital products in exchange for a one-time or recurring fee.

Services
All digital products, subscriptions, tools, and related services offered by Etokom Digital Subscriptions marketplace.

2. Information We Collect

2.1 Personal Information

We may collect personal information such as:

  • Full name
  • Email address
  • Phone number
  • Billing or payment-related details
  • Account credentials (excluding passwords in plain text)

This information is collected when you create an account, place an order, contact support, or interact with our services.

2.2 Non-Personal Information

We may automatically collect non-personal data including:

  • Browser type and version
  • Device type and operating system
  • IP address
  • Website usage patterns and browsing behavior

2.3 Payment Information

Payments are processed securely through trusted third-party payment gateways, including but not limited to bKash, Nagad, Rocket, and SSLCommerz.

Etokom does not store sensitive payment information such as:

  • Bank account passwords
  • Card CVV numbers
  • OTP or verification codes

All payment data is handled directly by the respective payment service providers.

2.4 Cookies and Tracking Technologies

We use cookies and similar tracking technologies such as:

  • Session cookies
  • Analytics cookies
  • Performance and functionality cookies

These help us improve website performance, security, and user experience.

3. How We Use Your Information

We use the collected information to:

  • Process orders and deliver products or services
  • Create and manage user accounts
  • Provide customer support and respond to inquiries
  • Improve website functionality and user experience
  • Analyze website performance and usage trends
  • Maintain security, prevent fraud, and comply with legal obligations

4. Information Sharing and Disclosure

4.1 Information We May Share

We may share user information only:

  • With trusted third-party service providers under strict confidentiality agreements
  • To comply with legal requirements, court orders, or government requests
  • During business restructuring, mergers, or acquisitions (if applicable)

4.2 Information We Do NOT Share

  • We do not sell user data to advertisers or third parties
  • We do not misuse user information for unsolicited promotional purposes

Your data remains protected and used strictly for service-related purposes.

5. Data Security

We implement reasonable administrative, technical, and physical security measures including:

  • Encryption
  • Secure servers and firewalls
  • Restricted access controls

While we strive to protect your information, no method of transmission or storage is 100% secure. Therefore, absolute security cannot be guaranteed.

6. Cookie Policy

Types of Cookies We Use:

  • Essential Cookies: Required for core website functionality
  • Performance Cookies: Help analyze traffic and usage patterns
  • Marketing Cookies: Used for relevant promotions and advertising (if applicable)

Users can manage or disable cookies through their browser settings. However, disabling cookies may affect certain website features.

7. User Rights

As a user of Etokom Digital Subscriptions marketplace, you have the right to:

  • Access and review your personal information
  • Update or correct inaccurate data
  • Request deletion of personal data, subject to legal and compliance requirements
  • Opt out of non-essential communications

To exercise these rights, please contact us through our official support channels.

8. Updates to This Privacy Policy

Etokom reserves the right to modify or update this Privacy Policy at any time.
Any changes will become effective immediately upon being posted on this page.

Continued use of Etokom Digital Subscriptions marketplace after updates signifies your acceptance of the revised Privacy Policy.

9. Resolution of Difficulties

a. If any difficulty arises in interpreting or implementing any provision of this Privacy Policy, Etokom may make reasonable adaptations or modifications as deemed necessary to resolve such difficulty. Etokom’s decision in this regard shall be final and binding.

b. Any difficulties shall be resolved through commercially reasonable efforts, including mutual cooperation, good-faith discussions, or arbitration. Users agree not to initiate legal proceedings in such situations.

c. Users acknowledge that while Etokom strives to assist all users, certain requests may not be fulfilled immediately due to technical or operational limitations.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us through our official Contact Us page on Etokom Digital Subscriptions marketplace.